Adding value to the IT environment means moving away from break-fix support and becoming proactive. With Alpvits Up time support service, you can make this leap without the capital expense of employing additional experts. Our Service comprises a number of service elements that work together to deliver more than a reaction to IT problems:
- Licence Renewal: we remind you when right-of-use licences are due for renewal so you don’t need to track multiple renewal dates.
- Configuration Moves, Adds, Changes and Deletes (MACDs): we keep your environment up to date with MACDs, freeing up your internal resources.
- Consultant on Call: we provide specialist, telephonic support for issues not related to a logged incident, such as configuration advice.
- Site-based Services: we guarantee the ultimate responsiveness to incidents, by stationing one or more trained engineers at your premises, as well as providing spares on site.
- Assessments: this includes performing and reporting on a range of predetermined assessment services.
- Service Level Management: we provide information to improve the stability of your infrastructure and the quality of our service delivery through specialised reports and reviews. This also includes on-the-go access to the status of your service through our Mobile Service Center Application (Android and iPad).
- Standard Service Desk Integration: we capitalize on experience gained from numerous completed integration to offer you ‘packaged’ processes and protocols.